Refund Terms
1. We will refund the amount already received to the customer only in the following cases:
(i) When the sale or provision of products or services is not made or is significantly delayed due to reasons attributable to our company.
(2) If the Company determines that all or part of the goods or services are damaged or defective.
(3) In addition to the cases specified in the preceding paragraphs, when the Company specifically approves a refund of the price.
2. Notwithstanding the provisions of the preceding paragraph, the Company shall not be obligated to refund the fee in any of the following cases, except in cases where the Company specifically approves the refund of the fee pursuant to item 3 of the preceding paragraph.
(i) When the sale or provision of products or services by our company to a customer is not made or is significantly delayed due to reasons attributable to the customer (including, but not limited to, when information necessary for the sale or provision of products or services is not provided, and when the customer does not provide the cooperation necessary for the sale or provision of products or services).
(2) If the goods or services are damaged or defective in whole or in part due to reasons attributable to the customer.
(3) If the customer has already started using the product or service
Requesting a refund
1. If the customer wishes to receive a refund, he/she must apply for a refund to our company in a manner separately specified by our company. The customer must bear the costs of this application (including communication costs, postage costs, and other costs).
2. When the nursery school receives an application as described in the preceding paragraph, it will promptly review the application to determine whether or not to refund the fee, and once the review is complete, it will notify the customer of the review results using the method specified by the company.
Refund method and timing
1. In the event that the nursery school issues a refund, it will do so by a method separately specified by the company. All costs required for the refund (including bank transfer fees, etc.) will be borne by the nursery school.
2. The timing of the refund based on the preceding paragraph will be separately specified by our company.
Returning products, etc.
1. In order to receive a refund, the customer must bring or send the received product to the location specified by our company by the time specified by our company, using the method specified by our company. However, this does not apply in cases where our company specifically approves.
2. In the event that the Customer receives a refund of the fee, the Customer shall immediately discontinue use of the provided services or restore the provided services to their original state by a time separately designated by the Company, unless otherwise permitted by the Company.
3. The costs of bringing or sending the products and restoring the services to their original condition as set forth in the preceding two paragraphs (including transportation costs, bank transfer fees, etc.) shall be borne by the customer, unless otherwise approved by the Company.
Applicable exceptions
1. When the nursery school conducts mail order sales, the provisions regarding the cooling-off period in the Act on Specified Commercial Transactions (hereinafter referred to as the "Act on Specified Commercial Transactions") do not apply.
2. Except as otherwise provided in this Policy, customers may not withdraw their application for or cancel a contract for the sale or provision of products and/or services (hereinafter referred to as the "Agreement"), and the main text of Article 15-3, Paragraph 1 of the Specified Commercial Transactions Act shall not apply to this Agreement.
Relationship with Terms of Use
1 This policy is a part of the Terms of Use, and the provisions of the Terms of Use shall apply to any matters not stipulated in this policy.
2 In the event of any conflict between the provisions of this Policy and the Terms of Use, the provisions of this Policy shall take precedence.
Established on May 12, 2024